Hours of operation: 8 a.m. to 5 p.m. EDT Monday through Friday
Shipping costs are calculated at the time of purchase and determined by product weight and quantity.
Customer pick-up orders are available between 8 a.m. and 5 p.m. Monday through Friday
If you wish to cancel your order, call our Customer Service Department 8 a.m. to 5 p.m. EDT Monday through Friday at 800-386-4037
Your order will typically be delivered in 1 to 4 business days. In the case of a back order, we will notify you within 1 business days. Contact customer service on all time sensitive deliveries to check inventory levels.
We have an unsurpassed reputation of selling quality light bulbs and ballasts. Some products on our site are not accompanied by a factory warranty. (Average Rated Life Hours for light bulbs does not imply a Warranty.) We will stand behind those products, even though there is no warranty, for 120 days from date of invoice. We will pay for the shipping costs of the replacement.
Need to return an item no problem just contact us for a call tag. All returns must be within 14 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and be unused. Returns will be charged 10% restock fee. The restock fee is not a penalty. It is a costly process to prepare for resale and restock products. Shipping charges are non-refundable. When returning products please enclose receipt and reason for return to insure proper credit.
Frequently Asked Questions
1. What type of payment do you accept? We accept Visa, Mastercard, American Express, Discover, Paypal and Google Checkout.
2. How do you ship your products? Most package ship via FedEx Inc.
3. Do you ship to Alaska & Hawaii? Yes
4. How long does it take to ship my order? Your order is processed upon receipt by us and generally will ship the same business day.
5. Do you stock the products you sell? Yes so we can process your order fast.
6. What is your backorder policy? We ship what we have in stock and backorder the rest at no additional shipping charges to you.
7. Can I return and item if I don't want it? Yes!
8. What If I get an item and it's damaged? Contact us.
9. Do you really process and ship my order fast? Yes, unlike most other companies who rely on factory drop ships or product fulfillment companies to process orders we stock 100% of every item we list online. This allows us to fill orders the same day. Of course if we are out of stock we will place your item on backorder and ship it as soon as it arrives
10. Is it safe to order online? We take our security seriously and our site is very secure. During the ordering process you might see a lock, chain or key appear in the browser's status bar to signify a secure area in this secure area, personal information will be encrypted. If you like personal information can also be submitted over the telephone call us at 800-386-4037
Telephone 800-386-4037 (8am to 5pm Monday through Friday ET)Contact form 24 hours a day